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Blackbaud Raiser's Edge NXT

The Blackbaud Raiser's Edge NXT integration keeps RemyPass members and wallet passes aligned with your membership records in Blackbaud.

Use this integration when Blackbaud is your source of truth for constituent and membership status. RemyPass listens for Blackbaud changes, checks membership records, and updates the member's digital pass lifecycle in RemyPass.

What RemyPass Does​

  • Creates RemyPass members from eligible Blackbaud constituents.
  • Issues digital membership passes for active memberships.
  • Updates pass expiry dates when memberships are renewed.
  • Deactivates or expires passes when memberships lapse, are cancelled, or no longer qualify.
  • Reactivates eligible passes if a lapsed member becomes active again.
  • Runs a daily membership check to catch changes that are not delivered by webhook.

Before You Connect​

Make sure you have:

  • Administrator access in RemyPass.
  • A Blackbaud Raiser's Edge NXT account with permission to authorize integrations.
  • Membership categories in RemyPass that match the memberships you want to issue as passes.
  • At least one RemyPass pass template ready for the membership pass your members should receive.

Setup Overview​

  1. Open Integrations in RemyPass.
  2. Choose Blackbaud Raiser's Edge NXT and connect your Blackbaud account.
  3. Configure which Blackbaud membership types should create or update RemyPass members.
  4. Map each Blackbaud membership type to the correct RemyPass membership category and pass behavior.
  5. Choose whether new passes should be emailed automatically.
  6. Save the settings and run a test with a known member before using the integration broadly.

How Updates Work​

Blackbaud sends RemyPass notifications when constituent records change. RemyPass then checks the constituent's current membership data before making pass changes.

RemyPass also performs a daily check for connected organisations. This helps catch renewals, cancellations, and membership edits that may not arrive as real-time notifications.

Member Data Used​

RemyPass can use Blackbaud data such as:

  • Name
  • Email address
  • Phone number
  • Membership ID
  • Membership type
  • Membership start date
  • Membership expiry date
  • Configured custom fields

Only fields needed for your configured membership workflow are used in RemyPass.

Troubleshooting​

If a member or pass does not update as expected:

  • Check that the Blackbaud membership type is mapped in RemyPass.
  • Confirm the member has an email address if pass delivery email is enabled.
  • Confirm the member has an active qualifying membership in Blackbaud.
  • Review the integration settings after changing membership categories or pass templates.
  • Contact RemyPass support with the member name, Blackbaud constituent ID, and expected pass behavior.